Case Studies

• UUNET

  • integrated 5 different IT office automation systems and support teams in to one

  • Implemented standardised Office Systems and Desktops based on Common Operating Environment (COE) principles.

  • implemented UK Microsoft Exchange,

  • implemented a Pan European VPN,

  • created a 24*7 UK IT Service Group and new procedures. 

  • Built a cost efficient IT Department capable of supporting the Business and implemented Infrastructure standards.

  • Designed and implemented a Data Centre in Hong Kong.

  • Internet Protocol and Event based billing platform selection

    • Researched and identified a range of solutions that met business requirements. 

    • Performed due diligence, presented best solutions and gained board level approval. 

    • This solution allowed the business to build products once and implement many times, which reduced development costs.

•  MFSI (now MCI)

  • replaced the entire IT infrastructure.

  • migrated from Novell (IPX) to MS Windows NT (IP) 4 based on COE principles,

  • implemented a Pan European VPN and Firewalls,

  • migrated from O/S2, Windows 3.11 to Windows 95 /NT4,

  • Pan European hotdesking

  • implemented a Pan European Microsoft Exchange domain

  • Centralised back-up system,

  • 2 Data Centres,

  • Centralised Operations,

  • International multi-lingual Help Desk,

  • created a 24*7 EMEA IT Service Group and new procedures.

  • Designed, project managed and operational support for a EMEA Financial Management Reporting Platform. 

    • Daily extraction of financial information from independent European systems, mediation/translation, cleansing and presentation. 

    • Enabling the use of reporting tools such as Essbase, Business Objects and Crystal

    • Reports to generate financial reports, business intelligence and risk/fraud/revenue assurance assessments.

  •  Operational support for HP/UX based Mediation, Subscriber Billing, Interconnect Billing, Network Operations, Remedy Trouble Ticketing and Sales Support systems.

  • Decreased the IT operating costs per unit while improving service quality. This was done through the introduction of new technology, removal of complexity, introduction of procedures and reorganisation.

• SLA’s, KPIs, standards, procedures for MFSI, UUNET, Bankers Trust, Videojet and Hutchison Personal Communications to enable the efficient, measurable and cost effective provision of Infrastructure Services and Support.

•  Designed and implemented the infrastructure to manage and support all of Hutchison Personal Communications (HPC) business and Telepoint systems.  This was so successful HPC IT started supporting other parts of the Hutchison Telecomm Group in Hertford.

•  IT Department restructures to build efficient and effective services for MFSI (now MCI), UUNET & Hutchison Telecomm

  • introducing procedures and systems

  • change management

  • change control

  • monitoring

  • capacity planning etc)

• Data Centre move for Hutchison Telecomm

  • Project management of the move of HPCs Data Centre (PC, Servers, Mid Range) from Cambridge to Hertford with no interruption of business or network services.

  •  This included the design of a new computer and communications rooms, network design and all installations for all IT equipment.

• Document Management system for Bankers Trust:

  • feasibility study

  • Project management of the installation of a 100 user Document Image and Workflow Pilot.

  • Installed the solution in Germany and Ireland. 

  • Packaged the solution for local staff to install in New York and Tokyo. 

  • Complete Business Continuance provided by London and New York.

  • Successfully handed over the solution to Data Centre Operations.